Privacy policy

Who we are

This website, parallel.enterprises, is operated by Parallel Enterprises Pty Ltd (ABN 89 602 297 594), 150 Hume Highway, Lansvale NSW 2166 ("we", "us", "our"). We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy covers this website only. Each business in our group has its own website and privacy policy, which applies when you use that website or buy from that business.

What we collect

When you send a message through our contact form, we collect your name, email address, phone number (if you give it), the topic you choose and your message. We also record technical details that come with the form: your IP address, the page you sent it from, the date and time, and your browser type.

Like most websites, our web server keeps standard access logs (IP address, pages requested, browser type and time) for security and troubleshooting.

This website does not set cookies and does not use analytics, advertising or tracking tools.

How we use it

• To reply to your enquiry, and to pass it to the business in our group it is about, if you ask about one of them.
• To keep a record of enquiries we receive.
• To protect the website and our inbox from spam and abuse. Form messages are checked by an automated spam filter running on our own web server, and an IP address that repeatedly sends spam may be blocked.

We do not sell your personal information, and we do not use it for marketing unless you ask us to.

Who we share it with

We use service providers to host and manage this website and our email, and they handle information on our behalf. Our website is hosted in Sydney, Australia. We may also share information when the law requires it.

How long we keep it

Your message is emailed to the people who handle enquiries for us. A copy is also kept on our web server for up to 12 months and is then deleted. Server access logs are kept for a limited time.

Security

The website is served only over an encrypted (HTTPS) connection, the stored copies of messages can only be read by our administrators, and we take reasonable steps to protect personal information from misuse, loss and unauthorised access.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you, or make a privacy complaint, through our contact form. We will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version is always on this page, with the date it was last updated.